Underground Clothing accepts returns up to a period of 14 days in accordance with current legislation. If more than that period has elapsed, we are sorry but we will not be able to process the return.
In order to be eligible for this return, the item in question must be unused and in the original packaging in which the product was sent.
Please do not send the order back to the manufacturer. After receiving your return order, we will provide you with an address to which to send the product. In cases where it is possible, a delivery person will be sent free of charge to collect your order but if this is not possible, the customer will be responsible for paying the shipping costs.
Once we receive your product and check its status, we will send you a notification by email or the contact method used during the purchase. In this message we will notify you if your request has been approved or denied due to poor condition of the product.
Likewise, we will indicate in what period we will return the money through the payment method used.
In the event that the client does not request a gift card for the amount of the purchase as a return, the costs derived from this (commission of 2.4% of the order price + € 0.25 of the platform) will be deducted to the total amount paid.